What if my package gets lost or arrives damaged?Updated 14 days ago

Lost packages

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number, tracking information, and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.